I moved into my new house 14 months ago, and soon afterwards applied to ScottishPower, with whom the solar panels are registered for a feed-in tariff (Fit), for transfer of ownership of the panels and the tariff.

After many emails back and forth, I got a response saying they had all the information required.

That was 10 months ago and I’ve yet to receive any payment. I should be owed more than £1,000 by now.

DC, North Yorkshire

ScottishPower’s glacial approach to Fit transfers is already familiar. In March, I reported on a widow who was deprived of the payments she was due because the company failed to accept that her husband had died and failed to transfer ownership from his name to hers.

It took ScottishPower seven months after confirming it had the required information to register your ownership, and a further month elapsed before it thought to advise you to register for its payment portal, but system glitches have prevented you from doing so.

Your subsequent complaint was batted back to the Fit team, which, in your experience, requires up to 12 weeks to reply.

It took mere hours when I gave it a shove. You were called the next day and promised instant resolution and £1,575 of backdated payments plus £200 in goodwill.

A further month dragged on before the money arrived. ScottishPower blamed an “administrative error”, admitted service shortfalls and told me transfer of ownership should take eight to 10 weeks, with payments following within three.

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