Просмотр новости
Найдите то, что Вас интересует
Спутники
РН
SpaceX
Роскосмос
NASA
СпутникиРНSpaceXРоскосмосNASA
A local family said a KitchenAid dishwasher warranty left them dealing with months of delays, forcing them to wash dishes by hand despite having a nearly new appliance.
John Kling said he purchased the dishwasher in October 2025 for his son, daughter-in-law and their family of five, expecting it to make daily life easier.
For the first couple of months, the appliance worked as expected — until it suddenly stopped.
“And then it broke,” John said.
John and Anna Kling said they weren’t initially concerned because the dishwasher came with a one-year factory warranty. But when they tried to get it fixed, they ran into a series of obstacles.
Their first call was to the retailer where they purchased the dishwasher.
“And they said, “We sell appliances, we don’t fix them,’ ” John said.
Anna said she then contacted KitchenAid, only to be redirected.
“I called Kitchenaid,” Anna said.
“We make, we don’t service,” John said.
“Basically, indicated Whirlpool handles our warranty work repairs,” Jon added.
Anna then reached out to Whirlpool. After hours of navigating automated systems, they finally reached a representative — but were told the company would not send a technician directly.
“ ‘So can you send somebody out?’ “No, we don’t do that. We basically simply authorize warranty service. We call someone local to you who handles 12 different brands or more,’ ” John said.
The couple contacted a local repair company. About a week later, a technician arrived but did not have the necessary part.
“And said, ‘I don’t have that part. I can remove it and try to fix it, and I’ll order a replacement for that part,’ ” John said.
They were then told the replacement could take months to arrive.
“But that part won’t arrive for three to six months, if they have it,” John and Anna said.
That meant the family was left washing dishes by hand while the broken dishwasher sat unused.
After weeks without progress, the couple decided to contact NBC 7 Responds.
“Because we’ve seen your results, and within 15 hours, KitchenAid called us back,” Anna said. “Someone important from KitchenAid responded, saying. ‘Oh, we’re so sorry you’re having difficulty.’ “
“ ‘We’ve been contacted, and we want to help. We don’t want to replace just the part. We don’t want to get a motherboard. We want to replace the whole machine,’ ” John said.
About a week and a half later, the company replaced the dishwasher and upgraded the model.
“That soft whisper of someone else doing the dishes — it’s a woman’s blessing,” Anna said.
In a statement, Whirlpool Corporation, which owns KitchenAid, said:
“We regret that this consumer had a difficult experience in resolving an issue with their appliance. We are pleased to have come to a resolution they are satisfied with. We stand behind our products and encourage anyone who has questions about their Whirlpool Corporation appliance to reach out to us at (866) 698-2538.”
John said the experience ultimately restored some faith in the process.
“For us, if one thing works like what you just did, you inject hope that there’ll be other things that work,” John said.
The Klings say the ordeal taught them an important lesson: Before buying an appliance, make sure you understand exactly what a one-year factory warranty covers and who is responsible for repairs.
This story was originally reported for broadcast by NBC San Diego. AI tools helped convert the story to a digital article, and an NBC San Diego journalist edited the article for publication.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Door-to-door water filter sale leads to refund in National City | 0 | 9.77 | 09-03-2026 |
| 2 | John Lewis dishwasher leak forced buyers into hotels for eight months | -8 | 6 | 06-07-2026 |
| 3 | NBC 7 Responds helps San Diego viewers resolve car wash, loan issues | 0 | 7.17 | 01-06-2026 |
| 4 | San Diego woman gets refunded more than $5K for undelivered bed | 0 | 7.14 | 13-02-2026 |
| 5 | Ikea won't replace my broken sink as it claims I 'dropped something in it': CRANE ON THE CASE | -2 | 6 | 02-07-2026 |
| 6 | NBC 7 Responds helps couple get $600 refund after not-so-free gift with purchase | 0 | 8.96 | 14-05-2026 |
| 7 | What to know about door-to-door sales tactics targeting San Diego seniors | 0 | 8.24 | 04-08-2026 |
| 8 | Little refund, big frustration ends for Oceanside homeowners | 0 | 16.47 | 02-04-2026 |
| 9 | San Diego moms say quinceañera photos fall short after long wait | 0 | 7.47 | 25-03-2026 |
| 10 | As teen e-bike use rises, San Diego parents weigh freedom against safety | 0 | 17.72 | 21-05-2026 |