Delivering a seamless customer experience remains a top priority for federal agencies as expectations continue to evolve across citizens, employees and mission partners. What strategies are proving most effective in 2026, and how are agencies using data, AI and digital services to improve engagement, measure success and shape the future of customer experience?

Join this webinar to hear valuable insights from leading federal and industry CX experts:

• Janet Pence, Director of CBP Customer Experience, Office of the Commissioner, Customs and Border Protection (Confirmed; pending final approval)
• Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs (Confirmed; pending final approval)
• Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service (Confirmed; pending final approval)
• Simchah Suveyke Bogin, Chief Customer Experience Officer, Agriculture Department (Invited)
• Verizon Executive (Invited)
• Cloudflare Executive (Invited)
• Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.