ClipUpgrade

Дата публикации: 20-09-2026 14:22:04

I have inherited a number of laptops running Windows 11 Home. I was planning to buy upgrade licenses for them, but then came across this article, which explains the upgrade can be done for free for schools.


https://learn.microsoft.com/en-us/microsoft-365/education/guide/1-windows/upgrade-windows-11-home-windows-pro-education-k-12



This worked successfully on the first two laptops, but I can’t get it to work on the third laptop. I have tried different admin accounts in case there is a limit per account. I won’t be able to test on a different device until later in the week.



The error that I receive is: The segment or domain may be ineligible for this upgrade offer. Please contact Microsoft Support for assistance.



Nothing has changed in our M365 admin centre. I have followed all of the pre-requisites. I have opened a case with MS and am waiting to hear back.



I have tried a fresh install on this device and applied all Windows Updates, which hasn’t resolved the issue.



Has anyone had a similar issue? Any suggestions to try and resolve this?

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