Excel Files Not Opening On Client's Hard Drive

Дата публикации: 23-01-2020 01:01:19

The issue at my company is that after I created a SharePoint Document Library (O365) I have some users reporting that they cannot get any of the Excel files to open on their local drives. They want it to open on their local drives since they have some of analysis functionality they need is only available in the desktop version.
They do not want the Excel files to open via the online app. I also have set up the site to default to the client's software and yet they STILL cannot get Excel to open there. It only opens online for them. Others have no problem. ALL have the same permission access. It's maddening!
 
Any ideas as to why this is occurring?

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