Veterans Memorial Boulevard Store in Metairie, Louisiana Dismal service.

Дата публикации: 24-01-2020 04:01:46

I am having an excessively and unnecessarily difficult time simply getting the Veterans store manager on the telephone. Additionally, I paid cash for three appliances, have a receipt, a confirmed delivery date and am now being told that the order was not processed.
We were told that our items would be delivered tomorrow, January 24, 2020 and that someone would be contacting us the day before to set up a delivery window. No one called so my husband called the store.
He was given a non committal answer that there was an issue and that someone would call us in the morning. He asked Tyrone to connect him to a store manager and the call was terminated so he called back and was told that there was not a store manager.
While he was going back and forth trying to find out what was going on at the store, I called the 1800 # for customer service.
The first person I spoke to was such a polite gentleman. He stated that the order was not processed at the store and that they would have to take care of it. I explained that the store was non responsive and asked for a manager there. The Geek Squad supervisor was rude, condescending and unhelpful. I explained again that the store was non responsive and asked if she could call the store and guide them through the process. She said this is not something they do. So I asked for the next level of recourse and I am referred to a public forum?
This is ridiculous. So in detail... I paid cash for appliances prior to Christmas and was told almost a month later that my appliances were discontinued. The manufacturer stated that Best Buy knew over a year that the color was being discontinued. I was told to make a purchase for an equal or greater amount so I did. I took a loss on gift cards that I was given at the time of the original purchase. The microwave went down in price during the time of order and exchange however I was not refunded the difference nor was it applied as a credit. I took off work per a confirmed appointment and now I have to take a hit for vacation leave. Your store is completely unhelpful however they accepted my money very quickly. It is impossible to speak to a store manager. No one is willing to help. I am thoroughly disgusted by the intermittent lack of customer service and disrespect.
In short, I paid for items and have a delivery scheduled for tomorrow however, the Veterans store has failed to process my order. No one called me to tell me the order wasn’t processed, my husband simply followed up to confirm if we would receive a shorter delivery window.
I would appreciate an email or call back as I have taken off work for this.

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