FreeScout is a self-hosted help desk and shared mailbox application built with PHP and the Laravel framework.

It’s designed for teams that want to manage support requests, shared inboxes, customer conversations, and ticket workflows without depending on a hosted help desk platform. The software offers email integration, multi-mailbox support, agent collaboration tools, mobile-friendly access, and a modular ecosystem for extending its functionality.

This is free and open source software.

• No limitations on the number of users, tickets, or mailboxes.
• Seamless email integration with support for modern Microsoft Exchange authentication.
• Multilingual interface with strong mobile-friendly design.
• Conversation tools including forwarding, merging, moving, internal notes, and collision detection.
• Web installer and updater, with deployment options including Docker and shared hosting.

Website: github.com/freescout-help-desk/freescout
Support:
Developer: The FreeScout Team
License: GNU Affero General Public License v3.0

FreeScout is written in PHP. Learn PHP with our recommended free books and free tutorials.

Read our verdict in the software roundup.

Explore our comprehensive directory of recommended free and open source software. Our carefully curated collection spans every major software category.

This directory is part of our ongoing series of informative articles for Linux enthusiasts. It features hundreds of detailed reviews, along with open source alternatives to proprietary solutions from major corporations such as Google, Microsoft, Apple, Adobe, IBM, Cisco, Oracle, and Autodesk.

You’ll also find interesting projects to try, hardware coverage, free programming books and tutorials, and much more.

Discovered a useful open source Linux program that we haven’t covered yet? Let us know by completing this form.