@gary200866 as @Annie+UK posted ypur Sky+ is automatically scheduled for cancellation at some future ti,e- which is what has happened now. Unfortunately the process isn't reversed if the Sky Q installation doesn't go ahead.
Sly may tell you they can't send you a new Card and you'll have to upgrade. To the best of our knowledge that's not the case.
This discussion topic has been answered Discussion topic: Viewing Card not Authorised
This message was authored by: gary200866
Message posted on 30 Jun 2026 04:17 PM
Viewing Card not Authorised
Message on screen says Viewing Card not Authorised. It has worked for Years and all payments are up to date.
This message was authored by: Annie+UK Answer
Message posted on 30 Jun 2026 05:34 PM - last edited: 30 Jun 2026 05:35 PM
Re: Viewing Card not Authorised
Posted by a Superuser, not a Sky employee. Find out more
Your viewing card will have been automatically cancelled
If Sky sent you a new card then pair that to the Sky Plus box otherwise you need Sky to send you a replacement viewing card
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Topic Author
This message was authored by: Annie+UK Answer
Message posted on 30 Jun 2026 05:34 PM - last edited: 30 Jun 2026 05:35 PM
Re: Viewing Card not Authorised
Posted by a Superuser, not a Sky employee. Find out more
Your viewing card will have been automatically cancelled
If Sky sent you a new card then pair that to the Sky Plus box otherwise you need Sky to send you a replacement viewing card
This message was authored by: Mark39
Message posted on 30 Jun 2026 05:44 PM
Re: Viewing Card not Authorised
Posted by a Superuser, not a Sky employee. Find out more
@gary200866 as @Annie+UK posted ypur Sky+ is automatically scheduled for cancellation at some future ti,e- which is what has happened now. Unfortunately the process isn't reversed if the Sky Q installation doesn't go ahead.
Sly may tell you they can't send you a new Card and you'll have to upgrade. To the best of our knowledge that's not the case.
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