TITLE: CCI HelpDesk Graduate Assistant

HIRING SALARY: $24.45 an hour

HOURS: 20 hours per week

INTERVIEWING: Summer ’26

APPLICATIONS DUE: June 12

MAJOR FUNCTION:

• Manage, train, and mentor a team of 7-11 student technicians while coordinating daily operations directly with the IT Manager.
• Oversee physical and virtual Windows and Linux environments, including permissions management for listservs and network drives.
• Develop technical solutions using Python, Bash, and PHP, alongside SQL database administration and web development (HTML/CSS).
• Manage 500+ assets via Lansweeper and Intune, overseeing MacOS imaging and Windows 11 deployments for labs and workstations.
• Track the full lifecycle of IT inventory from new purchases to disposal, overseeing the documentation of surplus equipment and facilitating routine pickups.
• Resolve complex HelpDesk escalations for faculty and students while producing documentation to optimize business operations.

REQUIREMENTS:

• Graduate Assistants must be students in one of the CCI graduate programs (Information, Information Technology, Strategic Communications, etc.).
  • We want to make sure our own students are given the opportunity of meaningful employment within their field of study.
• We prefer that any students that are hired do not graduate for at least a year after their start date.
  • This ensures that technicians are kept around long enough to retain and utilize their training and keep the turnover rate low.
  • Graduate Assistants also need to be aware that the CCI HelpDesk is open during summer, spring break, and the first week of the winter holiday break.
• Applicants need some working experience with computers and troubleshooting.
  • Looking for self-starters, eager learners, and motivated team players.

HOW TO APPLY:

Email Jason Welch a copy of your resume and CC Julia Sveen

• Jason Welch, IT Manager [ jew23c@fsu.edu ]
• Julia Sveen, Graduate Assistant [ jds21k@fsu.edu ]