Fiber broadband and technology solutions provider Converge ICT Solutions Inc. has joined the IT & Business Process Association of the Philippines (IBPAP) to help prepare the country’s business process outsourcing (BPO) workforce for the growing impact of artificial intelligence (AI).

The partnership focuses on helping workers develop new skills as AI changes how businesses operate and the kind of work BPO companies require. The IT-BPM sector employs about 1.9 million Filipinos and generated $40 billion in export revenue in 2025, contributing more than 8% to the country’s gross domestic product.

“We need to level up the skills of our workers and transform our industries to enable us to capture the opportunities being offered by the AI boom,” said Dennis Anthony Uy, CEO and co-founder of Converge. “At Converge, we have laid down the solid foundation through our national digital infrastructure to support industries including our BPOs in their AI journey.”

Uy said the next step is equipping workers with the skills needed to adapt to AI and other emerging technologies.

Converge recently became an IBPAP Platinum Member, opening opportunities to work with the organization and its member companies on industry initiatives. IBPAP represents more than 400 companies and works with six industry associations covering animation, global capability centers, customer experience, game development, healthcare information management, and software development.

“During the pandemic, when the world was shutting down, the IT-BPM sector added 260,000 jobs and connectivity made that possible,” said Jack Madrid, president and CEO of IBPAP. “Converge was central to that story, keeping our people online and our operations running across the country. That’s why welcoming them as our newest Platinum Member isn’t just a recognition of business value, it’s an acknowledgment of a partner who showed up when it mattered most.”

Uy said Converge’s involvement goes beyond networking and industry events, with the company aiming to help ensure the Philippines remains competitive as AI reshapes outsourcing.

“Even before we became a member, my mindset has always been to protect this industry of nearly two million workers. Since we are a global hub of business process outsourcing along with India, I’ve wanted to help upskill workers, especially for artificial intelligence preparedness,” Uy said.

“We cannot deny that AI is here and will continue to transform industries. Let’s face it: AI handles simple, repetitive tasks cheaper and faster. The future of Philippine BPOs is in complex work, which requires upgrading our workforce from basic support to highly skilled specialists. To make this shift happen, we are here to support the government and the private sector in driving the next wave of growth for this industry,” he said.

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