Netflix Plays Sound But Only Displays a Red Spinning Circle

Over the past couple of days when using Netflix I can hear the program  sound playing but the display is just a spinning red circle. Powering down, simply waiting or selcting the "Refresh Apps" option does not resolve the issue. Selecting "Restart Device" or a removing the power plug seems to temporarily fix it, but the issue returns. The current set up (TV, internet connection and subscriptions)  has worked well for a couple of years but this issue started a couple of days ago. All other Apps and TV streaming are working fine, it appears to be just Netflix.

Any suggestions on next steps to resolve this?

Re: Netflix Plays Sound But Only Displays a Red Spinning Circle

Thanks for the Reload Netflix suggestion, unfortunately it doesn't appear to resolve the issue. I have however isolated the problem and have a workaround.

It seems the  issue of sound with no picture only occurs when selecting my program using the Continue Watching option on the Sky home page. If however, I select the Netflix icon on the Sky homepage first and then use the  Continue Watching option on the Netflix homepage it works fine.

Workaround: Don't use the Continue Watching on the Sky homepage, use the Continue Watching on the Netflix homepage...!

Not sure if this is a known bug but at least it's manageable with a few extra navigation clicks.

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Re: Netflix Plays Sound But Only Displays a Red Spinning Circle

Thanks for the Reload Netflix suggestion, unfortunately it doesn't appear to resolve the issue. I have however isolated the problem and have a workaround.

It seems the  issue of sound with no picture only occurs when selecting my program using the Continue Watching option on the Sky home page. If however, I select the Netflix icon on the Sky homepage first and then use the  Continue Watching option on the Netflix homepage it works fine.

Workaround: Don't use the Continue Watching on the Sky homepage, use the Continue Watching on the Netflix homepage...!

Not sure if this is a known bug but at least it's manageable with a few extra navigation clicks.