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@rossc1989 wrote:

Has Sky acknowledged there is an issue or even looking at it? Literally awful watching live tv.

If they do not think there is a problem, is ther a fix? Checking the app it says everthing looks good and I have fttp to the house with 300mb

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Checking the app and the fact you have fttp means nothing. What's important is the actual speed reaching the puck.

To check what this is, open the Netflix app, navigate to the get help menu and run a network check. 

This is the only way to find out what speed the puck actually has to work with. It needs to be as fast, constant and stable as possible. Free from interference and speed fluctuation so run the test a few times and see if it changes much. 

Sky recommend a minimum of 25Mbps for HD streaming and 30Mbps for UHD streaming, but ideally you need a lot more, particularly if you have other devices in your household using bandwidth.